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International Frequently Asked Questions

SOCCER.COM is the number one source for soccer gear in the world. We are committed to helping international customers get the products they need. And recently we've made it easier for our international customers to order. SOCCER.COM is now optimized to offer special offers and rewards based on your country. As always, our International Call Center is always available to assist you with any questions at 919-644-6800.

The information below pertains only to SOCCER.COM orders shipped to addresses outside the United States. Our shipping policies are subject to limitations imposed by the carrier or delivery service. The recipient is responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery.

Where does SOCCER.COM ship to?

SOCCER.COM proudly accepts orders from over 150 countries around the globe. Click here to view a complete list of countries that we serve. Our shipping rates and delivery times vary depending on the country and method selected.

When will I receive my order?

Delivery to most physical addresses occurs within 5 to 28 business days. The following in-house processing procedures will postpone the shipping of your order: customizations, backorder, and special-order. Your entire order will be sent in a single shipment.

How are international backorders handled?

Again, your entire order will be sent in a single shipment. If your order consists of several items, one or more of which are on backorder, we cannot ship the in-stock items until the backordered items become available. If you want to receive your in-stock items right away, you must remove the backordered items from your order and re-order them when they are in stock or place the backordered items on a separate order.

What shipping method do you use?

Nearly all international shipments are sent via UPS Worldwide Express service. We prefer UPS because they provide insured and traceable service on every shipment. We might ship via international post if UPS cannot deliver to your address. Most postal services are neither insured nor traceable, and we cannot be responsible for the loss or damage of these shipments.

May I ship to a post office box or private box address?

UPS does not carry to box addresses, so you must provide a physical address for delivery.

Is any of your merchandise restricted in my country?

All countries regulate the quantities and varieties of items that can be imported. Sports apparel is not generally considered a restricted item, but please check with your local customs agency before ordering. Most of our printed and media items are intended for use by English-speakers. Our VHS tapes are in NTSC format, and our DVDs are formatted for Region 1 use only. You are responsible for obtaining proper permission to receive the items in your order.

Will I need an import license?

Most countries do not require that you have an import license before receiving small shipments for personal use, but some countries do. Please inquire with your local customs agency for more information. You are responsible for obtaining proper licensure to receive the items in your order.

Do you charge tax?

We do not charge tax when you check out, but your local customs officials will assess taxes before allowing the item to enter your country. The carrier will usually pay these fees on your behalf and collect them from you at the time of delivery. You are responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery. We reserve the right to charge a restocking fee and recover costs billed to us in the event that you refuse an international shipment because of duties and customs charged by your country.

What does "COD" mean?

When used as a shipping term, COD means collect on delivery. If you see this notation on your shipment, you must pay customs charges before the carrier will deliver your order. The shipping charges are paid when we ship your order to you.

Will my recipient have to pay customs charges on a gift?

In most cases, yes. We must provide the description and value of all items included in your order. Your local customs officials are responsible for determining the appropriate import fees, and they will usually assess duties on any item shipped in relationship to a business transaction, even if the recipient is receiving the item as a gift.

May I return an item?

Please contact us before returning an item for an estimate of your return shipping charges. We reserve the right to charge a restocking fee and recover costs billed to us in the event that you return an item. All other standard returns policies apply.

What should I do if I am missing an item or if I received a defective or incorrect item?

Please accept our apologies if your order was not processed correctly. Just contact us, and we will do our best to correct your order as efficiently as possible. We can usually reimburse reasonable return shipping fees if you need to return an item due to our error.

Are customs charges refundable?

ALL import charges are non-refundable. These fees are paid to your government revenue organization, so we cannot refund them. Your government revenue organization might refund previously-paid customs charges if you can show proof that you have returned the item. Please contact your government revenue organization for more information. In most cases, you will need to send them the items listed below for consideration of refund. Please do not send these items to us as we are unable to contact your government revenue organization on your behalf.

  • Official customs refund request form
  • Proof that you received the item (receipt from UPS)
  • Proof that you paid the customs charges (cancelled check, cash receipt, or banking statement)
  • Proof that you returned the item (receipt for shipping the item back to us)

What are our Privacy Policies for International Orders?

Our privacy policy is no different for our international customers. As your privacy is important to us, we strive to exceed your expectations for privacy. Please be aware that cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.

Do promotions work on international orders?

International orders can qualify for any promotion except free shipping. Free shipping offers are limited to the contiguous US. All other promotional restrictions apply to international orders.