SOCCER.COM respects your privacy and we take it extremely seriously. We take great pride in being honest, fair, respectful, and courteous to each and every customer. We will not rent, sell or exchange your email address. We do not collect any of your personal information unless you provide it to us. Any information that you provide to us will only be used to better serve your needs and to make your shopping experience more complete. We follow this policy not just because it is the law, but because we believe that it is the right thing to do.
We use a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. If you would like more information about this practice and to know your choices regarding this anonymous information used by our third party service provider, please click here.
Our web-site is 100% safe, guaranteed. When you use your credit card to shop at SOCCER.COM, rest assured that the transaction is completely safe. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with all of the major web browsers. This technology safeguards your personal information and ensures your complete privacy.
If you would still prefer to telephone us with your credit card information, you can call 1-800-950-1994 or (919) 644-6800 outside the U.S. Our Customer Service Team is available to assist you with all your needs Monday through Thursday 8:00AM to 2:00AM ET and Friday through Sunday 8:00AM to Midnight ET.
We gladly accept returns on the most items purchased within 30 days, returned in their original condition (brand new, unworn, unlaundered, unembellished). Please try on items in a clean, indoor area in case you need to return them. Domestic exchanges are shipped via standard ground service at no additional charge to you. Allow 1-2 weeks from the time you send your return to receive your exchange order.
What we need:
Goals or other large field equipment must be returned to the manufacturer. Please contact us in order to receive specific instructions and address information. Field equipment returned to the wrong location will result in a 15% restocking fee.
We cannot accept returns on the following:
How to return merchandise
Your package may have contained a pre-paid Return Service (RS) label. We will also email one to you.
The cost of using each label is a low $5.95 (domestic use only). The label fee is deducted from your merchandise credit.
We are unable to refund return shipping costs. If an error was made on our part, we will email you a label to be used at no cost to you.
If you choose to return merchandise at your own cost, the return address is below. Retain any tracking numbers and receipts. We cannot be responsible for merchandise lost en route. We do not accept CODs or packages marked "Bill Recipient"
Return Address: Returns, 1014 Corporate Park Drive, Mebane, NC 27302
Credits will be made to the original form of payment on the order. Shipping costs are not refunded. In the event a return is accepted 6 months or more from the purchase date, we can only exchange for a gift card or non returnable merchandise.
If you believe you have a defective item, please read the following:
Due to the intense nature of the game, all items - especially footwear and gloves - will experience normal wear and tear such as: color loss, material wear, loose threads, small gaps between the outsole and the upper, etc.
All equipment may need replacement after a season of play due to normal wear and tear.
Normal wear and tear will begin to show even within the first few uses. This is both normal and expected. These occurrences are common and not indicative of an item's defectiveness (poor workmanship or materials).
Very few items are truly defective. Genuine defects most often reveal themselves within 60 days of purchase. An item's price does not indicate longevity, merely the quality of the materials and technology used in its construction.
We will, of course, honor extended warranties provided by the manufacturer. Footwear does not have a warranty. Manufacturer warranty only applies to original purchases and does not extend to replacement items.
An order for an item that is temporarily out of stock is called a "backorder." When you place an item on backorder, we will ship the item to you via our regular ground shipping as soon as it becomes available. You are never charged for a back-ordered item until it is shipped, and you may cancel an item on backorder at any time. You do not pay additional shipping for backorders. In regards to an international order, we can only ship one package per international order. If your order consists of several items, one or more of which are on backorder, we cannot ship the in-stock items until the backordered items become available. If you want to receive your in-stock items right away, you must remove the backordered items from your order and re-order them when they are in-stock.
All orders from SOCCER.COM are processed between 8 a.m. and 4 p.m. (EST), Monday through Friday. Regular ground shipping takes from 3 to 12 business days, depending on your distance from us (within the continental U.S.)
| Order Total | Shipping Rate |
| $0.01 - $4.99 | $5.99 |
| $5.00 - $10.00 | $5.99 |
| $10.01 - $25.00 | $6.99 |
| $25.01 - $50.00 | $7.99 |
| $50.01 - $75.00 | $8.99 |
| $75.01 - $100.00 | $9.99 |
| $100.01 - $150.00 | $10.99 |
| $150.01 - $200.00 | $12.99 |
| $200.01 - $250.00 | $13.99 |
| $250.01 - $350.00 | $16.99 |
| $350.01 - $500.00 | $20.99 |
| Over $500.00 | By Percentage |
Shipping charges for orders over $500 will be calculated as a percent, based on order sub-total.
Percentages for orders shipped to the Continental U.S. or to an APO or FPO address.
Percentages for orders shipped to AK, HI, or PR.
*For Ground Shipping to AK, HI, or PR add $5.00 to the Regular Ground shipping rate.
You can upgrade to Express 2 Day Shipping for an additional $12.50 onto the Regular Ground shipping rate and have your items delivered within two business days, provided that we receive your order before 4 p.m. (EST).
**For 2 Day Shipping to AK, HI, or PR add $13.00 to the 2 Day shipping rate.
You can also order Express Shipping for an additional $21.50 onto the Regular Ground shipping rate and have your items delivered the next business day, provided that we receive your order before 4 p.m. (EST).
***For Express Shipping to AK, HI, or PR add $18.00 to the Express shipping rate.
Shipping charges for orders over $500 will be calculated as a percent, based on order sub-total.
Percentages for orders shipped to the Continental U.S. or to an APO or FPO address.
Percentages for orders shipped to AK, HI, or PR.
Soccer.com proudly accepts orders from over 150 countries around the globe, click here to view a complete list of countries that we serve.
International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your merchandise and shipping charges.SOCCER.COM is not responsible, nor can offer any specific advice regarding custom duties and taxes. For specific information, please consult with your local government import office.
For International Orders placed before 2 p.m. (EST), delivery time on International MailŪ method is typically 10 - 15 business days. For the International UPSŪ method it is typically 2 - 4 business days. Both methods are subject to additional delays. Please note that International delivery charges are based on weight and will be calculated during the checkout process. For further questions or inquiries on international delivery please email custserv@sportsendeavors.com or call us at 001-919-644-6800.
We are dedicated to your complete satisfaction. One of the ways that we ensure that is through providing you with detailed information on an item's fit and construction before you buy it. Our goal is to help you can make the correct decision on what particular size you should order. If you are unsure about your size, simply use your measurements and compare them to the sizing charts that we provide to determine the correct size.
Our sizing charts will give you a good idea of the size to order, but be sure to read the special sizing information that may accompany the item description. Some merchandise dimensions may vary from the averages in the charts as well. If you have any questions about the sizing of a product, please let us know!
