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SOCCER.COM respects your privacy and we take it extremely seriously. We take great pride in being honest, fair, respectful, and courteous to each and every customer. We will not rent, sell or exchange your email address or phone number. We do not collect any of your personal information unless you provide it to us. Any information that you provide to us will only be used to better serve your needs and to make your shopping experience more complete. We follow this policy not just because it is the law, but because we believe that it is the right thing to do.

We use a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. If you would like more information about this practice and to know your choices regarding this anonymous information used by our third party service provider, please click here.


Security is one of our top concerns. SOCCER.COM maintains reasonable and appropriate standards to safeguard your Personal Information. When you enter Personal Information that contains a credit or debit card number in the designated and secured sections of our Web site, the information will be encrypted or encoded before it is sent over the Internet and when stored for processing. Personal Information that we collect and maintain is subject to physical, administrative and technical controls that are consistent with recognized industry standards.

If you would still prefer to telephone us with your credit card information, you can call 1-800-950-1994 or (919) 644-6800 outside the U.S. Our Customer Service Team is available to assist you with all your needs daily from 8:00AM through Midnight EST.


We gladly accept returns on the most items purchased within 30 days, returned in their original condition (brand new, unworn, unlaundered, unembellished). Please try on items in a clean, indoor area in case you need to return them. Domestic exchanges are shipped via standard ground service at no additional charge to you. Allow 1-2 weeks from the time you send your return to receive your exchange order.

What we need:

  • Your correct order number. Most returns are processed within 1-3 days of arrival.
  • Return Form - only fill out the Exchange section if you want our Returns Dept to send you a new order
  • Merchandise returned without an order number or outside these Policy Guidelines may take longer to process.

Standard returns form

Gift returns form

Goals or other large field equipment must be returned to the manufacturer. Please contact us in order to receive specific instructions and address information. Field equipment returned to the wrong location will result in a 15% restocking fee.

We cannot accept returns on the following:

  • Warm up suit parts - any item sold as a set must be returned as a set.
  • DVDs, videos, or books.
  • Signed memorabilia - All sales are final in order to protect the integrity of authenticity
  • Customized, worn or laundered items of any kind.

How to return merchandise

Your package may have contained a pre-paid Return Service (RS) label. We will also email one to you.

The cost of using each label is a low $5.95 (domestic use only). The label fee is deducted from your merchandise credit.

We are unable to refund return shipping costs. If an error was made on our part, we will email you a label to be used at no cost to you.

If you choose to return merchandise at your own cost, the return address is below. Retain any tracking numbers and receipts. We cannot be responsible for merchandise lost en route. We do not accept CODs or packages marked "Bill Recipient"

Return Address: SOCCER.COM Returns, 431 US Highway 70A East, Hillsborough, NC 27278

Credits will be made to the original form of payment on the order. Shipping costs are not refunded. In the event a return is accepted 6 months or more from the purchase date, we can only exchange for a gift card or non returnable merchandise.

If you believe you have a defective item, please read the following:

Due to the intense nature of the game, all items - especially footwear and gloves - will experience normal wear and tear such as: color loss, material wear, loose threads, small gaps between the outsole and the upper, etc.

All equipment may need replacement after a season of play due to normal wear and tear.

Normal wear and tear will begin to show even within the first few uses. This is both normal and expected. These occurrences are common and not indicative of an item's defectiveness (poor workmanship or materials).

Very few items are truly defective. Genuine defects most often reveal themselves within 60 days of purchase. An item's price does not indicate longevity, merely the quality of the materials and technology used in its construction.

We will, of course, honor extended warranties provided by the manufacturer. Footwear does not have a warranty. Manufacturer warranty only applies to original purchases and does not extend to replacement items.

Free Returns on Footwear:

In order to provide our customers with the best online shopping experience for new footwear, we provide free return shipping.

To receive free return shipping, please use the provided pre-paid label that was included in your shipment.

Free return shipping applies to all footwear shipped to the contiguous US. Excludes shipments to Alaska, Hawaii, AFO/FPO and international addresses.

Above return policies also apply.


If you pay by check, and your check is returned by your bank for insufficient funds (NSF) or uncollected funds (UCF), we intend to a) electronically debit your bank account and b) if applicable, instruct our bank to charge you in addition to any fees your bank may charge, an additional processing fee equal to the maximum fee permissible under state law.


An order for an item that is temporarily out of stock is called a "backorder." When you place an item on backorder, we will ship the item to you via our regular ground shipping as soon as it becomes available. You are never charged for a back-ordered item until it is shipped, and you may cancel an item on backorder at any time. You do not pay additional shipping for backorders. In regards to an international order, we can only ship one package per international order. If your order consists of several items, one or more of which are on backorder, we cannot ship the in-stock items until the backordered items become available. If you want to receive your in-stock items right away, you must remove the backordered items from your order and re-order them when they are in-stock.


All orders from SOCCER.COM are processed between 8 a.m. and 4 p.m. (EST), Monday through Friday. Regular ground shipping takes from 3 to 12 business days, depending on your distance from us (within the continental U.S.)


Order Total Shipping Rate
$0.01 - $4.99 $5.99
$5.00 - $10.00 $5.99
$10.01 - $25.00 $6.99
$25.01 - $50.00 $7.99
$50.01 - $75.00 $8.99
$75.01 - $100.00 $9.99
$100.01 - $150.00 $11.99
$150.01 - $200.00 $13.99
$200.01 - $250.00 $14.99
$250.01 - $350.00 $18.99
$350.01 - $500.00 $22.99
Over $500.00 By Percentage

Orders $500-$1499.99 SHIPPING POLICY

Shipping charges for orders over $500 will be calculated as a percent, based on order sub-total.

Percentages for orders shipped to the Continental U.S. or to an APO or FPO address.

  • Ground - 5.5%
  • 2 Day - 6.7%
  • Next Day - 9%

Percentages for orders shipped to AK, HI, or PR.

  • Ground - 7%
  • 2 Day - 8.7%
  • Next Day - 11%

Orders over $1500 SHIPPING POLICY

Shipping charges for orders over $1500 will be calculated as a percent, based on order sub-total.

Percentages for orders shipped to the Continental U.S. or to an APO or FPO address.

  • Ground - 4%
  • 2 Day - 6.7%
  • Next Day - 9%

Percentages for orders shipped to AK, HI, or PR.

  • Ground - 7%
  • 2 Day - 8.7%
  • Next Day - 11%

*For Ground Shipping to AK, HI, or PR add $5.00 to the Regular Ground shipping rate.


You can upgrade to Express 2 Day Shipping for an additional $12.50 onto the Regular Ground shipping rate and have your items delivered within two business days, provided that we receive your order before 4 p.m. (EST).

**For 2 Day Shipping to AK, HI, or PR add $13.00 to the 2 Day shipping rate.


Soccer.com is committed to delivering all footwear to our customers within two business days within the United States. Orders placed before 4 p.m. Eastern will be delivered within two business days, and does not include delivery on the weekends. Standard shipping rates apply. Two-Day shipping upgrade on footwear can be combined with other shipping offers.

Any drop-ship or special order footwear items are not eligible for this offer. Any footwear that is taking pre-orders or is currently on back-order will ship via Two-Day shipping once the item is received in the warehouse. Footwear that is customized will ship via Two-Day shipping once the customization process is complete.

Offer not valid for international orders or shipments to AFO/FPO or PO Boxes. Excludes footwear accessories such as shoe laces, care kits, etc.


You can also order Express Shipping for an additional $21.50 onto the Regular Ground shipping rate and have your items delivered the next business day, provided that we receive your order before 4 p.m. (EST).

***For Express Shipping to AK, HI, or PR add $18.00 to the Express shipping rate.


Soccer.com proudly accepts orders from over 150 countries around the globe, click here to view a complete list of countries that we serve.

International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your merchandise and shipping charges.SOCCER.COM is not responsible, nor can offer any specific advice regarding custom duties and taxes. For specific information, please consult with your local government import office.

For International Orders placed before 2 p.m. (EST), delivery time on International Mail® method is typically 7 - 14 business days. For the International Express® method it is typically 1 - 3 business days. Both methods are subject to additional delays. Please note that International delivery charges are based on weight and will be calculated during the checkout process. For further questions or inquiries on international delivery please email custserv@sportsendeavors.com or call us at 001-919-644-6800.


We are dedicated to your complete satisfaction. One of the ways that we ensure that is through providing you with detailed information on an item's fit and construction before you buy it. Our goal is to help you can make the correct decision on what particular size you should order. If you are unsure about your size, simply use your measurements and compare them to the sizing charts that we provide to determine the correct size.

Our sizing charts will give you a good idea of the size to order, but be sure to read the special sizing information that may accompany the item description. Some merchandise dimensions may vary from the averages in the charts as well. If you have any questions about the sizing of a product, please let us know!


To receive our exciting product offers and discount coupons, register your mobile number with us. To Opt-in to this program, text keyword SOCCER TO 39771. After signing up, you will receive a text message from 39771 on your mobile number. To confirm your opt-in to this program, please reply with the keyword Y to 39771. You will receive 5 msgs/mo. Msg & Data Rates May Apply.

Compatible carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, Alltel (Verizon Wireless), U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, C Spire Wireless CellSouth, Cricket, Cincinnati Bell and Virgin Mobile®

To discontinue receiving SMS messages from SOCCER.COM, text STOP to 39771. For additional help text HELP to 39771 or contact custserv@sportsendeavors.com or call 1-800-950-1994

SOCCER.COM respects your right to privacy. You can view our privacy policy here http://www.soccer.com/channels/policies.php


  1. Employees of SOCCER.COM or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition.
  2. There is no entry fee and no purchase necessary to enter this competition.
  3. No entries will be accepted after contest end dates, specified on the individual contest pages.
  4. SOCCER.COM will maintain no responsibility for entries not received for whatever reason.
  5. SOCCER.COM reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  6. SOCCER.COM is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  7. No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  8. The winner will be notified by email and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  9. Decisions in respect of all matters to do with the competition will be final and no correspondence will be entered into by SOCCER.COM.
  10. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  11. The competition and these terms and conditions will be governed by US law and any disputes will be subject to the exclusive jurisdiction of the courts of the United States.
  12. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current US data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  13. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to SOCCER.COM and not to any other party. The information provided will be used in conjunction with the SOCCER.COM Privacy Policy.
  14. Gift cards with purchase are promotional, one-time use only cards. Any remaining balance left after your first order is forfeited.