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Returns

Click Here for our standard returns form

Click Here for our gift returns form

What is SOCCER.COM's policy on returns and exchanges?

We gladly accept returns on the most items purchased within 30 days, returned in their original condition (brand new, unworn, unlaundered, unembellished). Please try on items in a clean, indoor area in case you need to return them. Domestic exchanges are shipped via standard ground service at no additional charge to you. Allow 1-2 weeks from the time you send your return to receive your exchange order.

Goals or other large field equipment must be returned to the manufacturer. Please contact us in order to receive specific instructions and address information. Field equipment returned to the wrong location will result in a 15% restocking fee.

We cannot accept returns on the following:

  • Warm up suit parts - any item sold as a set must be returned as a set.
  • DVDs, videos, or books.
  • Signed memorabilia - All sales are final in order to protect the integrity of authenticity
  • Customized, worn or laundered items of any kind.

Credits will be made to the original form of payment on the order. Shipping costs are not refunded. In the event a return is accepted 6 months or more from the purchase date, we can only exchange for a gift card or non returnable merchandise.

How do I return merchandise?

Your package may have contained a pre-paid Return Service (RS) label. We will also email one to you.

The cost of using each label is a low $5.95 (domestic use only). The label fee is deducted from your merchandise credit.

We are unable to refund return shipping costs. If an error was made on our part, we will email you a label to be used at no cost to you.

If you choose to return merchandise at your own cost, the return address is below. Retain any tracking numbers and receipts. We cannot be responsible for merchandise lost en route. We do not accept CODs or packages marked "Bill Recipient".

Goals or other large field equipment must be returned to the manufacturer. Please contact us in order to receive specific instructions and address information. Field equipment returned to the wrong location will result in a 15% restocking fee.

Return Address: Returns, 1014 Corporate Park Drive, Mebane, NC 27302

What if I no longer have my invoice?

Use the appropriate form and make sure to provide us with the correct order number for the merchandise you are returning.

Standard returns form

Gift returns form

What if I receive the wrong item?

Simply contact Customer Service at 800-934-3876 or via custserv@sportsendeavors.com so we can fix the error and get the correct item shipped out to you. We will also make sure that you can use a Return Service label at no charge to return the incorrect merchandise back to us.

What if I think an item is defective?

Due to the intense nature of the game, all items - especially footwear and gloves - will experience normal wear and tear such as: color loss, material wear, loose threads, small gaps between the outsole and the upper, etc.

All equipment may need replacement after a season of play due to normal wear and tear.

Normal wear and tear will begin to show even within the first few uses. This is both normal and expected. These occurrences are common and not indicative of an item's defectiveness (poor workmanship or materials).

Very few items are truly defective. Genuine defects most often reveal themselves within 60 days of purchase. An item's price does not indicate longevity, merely the quality of the materials and technology used in its construction.

We will, of course, honor extended warranties provided by the manufacturer. Footwear does not have a warranty. Manufacturer warranty only applies to original purchases and does not extend to replacement items.

How long will it take for my return or exchange to be processed?

Returns are usually processed within 1-3 business days of their arrival to our Returns Center.

I want to return my merchandise, but don't want to be stuck without gear in the meantime. Can we work something out?

You can contact us to place a new order for the replacement item. We will charge you for the new item, but ship it with free ground shipping in appreciation of your business with us. When we receive the returned item, we will simply credit the original form of payment. This ensures the fastest turnaround time for your replacement item. Need it even faster? On exchanges, we also offer reduced shipping rates on NextDay and TwoDay shipping.